My Roundabout
Exchange Details
  • Ticket Donation Guidelines
  • Ticket Exchange Guidelines
  • Exchange or Donate by Mail (Anytime)
  • Exchange or Donate at the Box Office (1 month before)
  • Exchange or Donate by Phone (2 days before)
    • • If you wish to cancel your tickets without rescheduling, Roundabout will be pleased to recognize your tax-deductible ticket donation with a receipt for tax purposes.
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    • • Tickets may be exchanged once for another performance of the same production.
    • • All exchanges are subject to ticket availability.
    • • Comparable seating is not guaranteed, but subscribers always receive the best available seats at the time the exchange is processed.
    • • If the performance you want is sold out, you may receive a General Admission (“GA”) Pass. Subscribers holding GAs will be seated by the House Staff just prior to curtain and may be asked to take different seats at intermission. You will not be interrupted during the performance.
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    • • You can mail your tickets in at any time. Tickets must arrive at Roundabout prior to your scheduled performance.
    • • Fill out Ticket Exchange Form (Click to download). The play number is on your ticket. Keep the pink copy for your own records.
    • • Please list three alternate dates in order of preference.
    • • Mail the form along with a self-addressed, stamped envelope to:
    • Roundabout Theatre Company
      231 W. 39th St., Suite 1200
      New York, NY 10018
      Attn: TICKET EXCHANGE
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    • • The box office will begin processing exchange requests one month before a show’s first performance.
    • • You can exchange subscription tickets at any of our three box office locations during regular box office hours. NOTE: Exchanges are not permitted at the box office within one hour of any performance due to heavy traffic.
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    • • Starting two days before your scheduled performance, call Ticket Services at 212.719.1300.
    • On the day of your performance please call no later than 12pm for matinees or 4pm for evening shows.
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Call Ticket Services with any questions about your subscription.

Phone: 212.719.1300
Fax: 212.642.9630

Hours: Monday-Friday 9am-8pm
Saturday 10am-8pm
Sunday 10am-6pm

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