My Roundabout
Exchange Details my explanation

If your plans change after you have purchased
your subscription you can:


• Exchange your tickets, free of charge for another performance
   of the same production.

• Donate your tickets.

• Cancel your tickets and exchange or donate at a later date.

  • Tips For An Exchange That Suits Your Needs
  • Where to Exchange or Donate Tickets
  • Ticket Exchange Policy Guidelines
    • WHAT IS MOST IMPORTANT TO YOU?

    • COMPARABLE SEATS:
    • • Exchange your tickets as early in the show's run as possible.
    • • Designate 3 alternate date choices in order of preference.
    • • We will seat you in the performance that has the best comparable seating.

    • A SPECIFIC PERFORMANCE DATE:
    • • Exchange your tickets as early in the show's run as possible.
    • • Designate only 1 date choice. Comparable seats can't be guaranteed.

    • RUSH EXCHANGE - RECEIVING MY TICKETS EARLY:
    • • We begin processing exchanges approximately 2 weeks before the first performance of each show. Please indicate "Rush Exchange" on your Exchange Form if you need your tickets immediately. Comparable seats are unlikely if your exchange is processed more than 2 weeks before your first requested date.

    • LAST MINUTE TICKET EXCHANGES:
    • • You can call Ticket Services to exchange your tickets as late as 12pm for matinees or 4pm for evening shows on the day of your performance.

    • I DO NOT WISH TO RESCHEDULE MY TICKETS:
    • • Roundabout will be pleased to recognize your tax-deductible ticket donation with a receipt for tax purposes.
    • See "Where to Exchange or Donate Tickets"
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    • BY MAIL:
    • Return your tickets and your Ticket Exchange Form along with a self-addressed stamped envelope to:
      Roundabout Theatre Company
      231 W. 39 Street, Suite 1200
      New York, NY 10018
      ATTN: TICKET EXCHANGE

      Chairman's Circle and Artistic Director's Circle members should mail requests to the attention of the Patron's Desk

      Tickets must arrive at Roundabout prior to your scheduled performance. Please keep the pink copy of the Ticket Exchange Form for your records. The play number on the form is indicated on your ticket.


    • AT A ROUNDABOUT BOX OFFICE:
    • • Bring your tickets to the American Airlines Theatre, Studio 54, or Laura Pels Theatre Box Office as early as one month before the show's first performance. Exchanges are not permitted at the Box Office within one hour of any performance due to heavy traffic.
    • BOX OFFICE HOURS:
    • No Exchanges within one hour of any performance. Box Offices close at 6pm any evening without a performance.
    • American Airlines Theatre:
      Tues. - Sat. 10am-8pm, Sun. & Mon. 10am-6pm
    • Studio 54:
      The Studio 54 Box Office is currently closed, and will reopen for the spring production
    • The Harold & Miriam Steinberg Center for Theatre/
      Laura Pels Theatre:

      Tues.-Sat. noon-7:30pm, Sun. & Mon. Noon-6pm



    • BY PHONE:
    • • Starting 2 days before your scheduled performance, call Ticket Services. On the day of your performance, please call no later than 12pm for matinees or 4pm for evening shows.
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    • • Tickets may be exchanged once for another performance of the same production. Subsequent exchanges are at the discretion of Roundabout Theatre Company and will be for General Admission seating only.
    • • All exchanges are subject to ticket availability.
    • • Comparable seating is not guaranteed, but subscribers always receive the best available seats at the time the exchange is processed. If the performance you request does not have comparable seating available you may receive a General Admission ("GA") Pass. Subscribers holding GAs will be seated by the House Staff just prior to curtain and may be asked to take different seats at intermission. You will not be interrupted during the performance.
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Call Ticket Services with any questions about your subscription.
Phone: 212.719.1300   Fax: 212.642.9630
Hours: Mon.-Fri. 9am-8pm
Sat. 10am-8pm   Sun. 10am-6pm

Box Office Hours:
No exchanges 1 hour before any curtain.
Box Offices close at 6pm any evening without a performance.

American Airlines Theatre
& Studio 54:

Tues.-Sat. 10am-8pm,
Sun. & Mon. 10am-6pm
The Harold & Miriam Steinberg
Center for Theatre/
Laura Pels Theatre

Tues.-Sat. noon-7:30pm,
Sun. & Mon. Noon-6pm

Chairman's Circle and
Artistic Director's Circle members
have exclusive access to the Patron's Desk
for unlimited ticket exchanges and
house seat orders. Phone: 212-719-9393 ext. 301
Email: patronsdesk@myroundabout.org

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